Warranty & Returns

Warranty & Returns – Finner.co.uk

At Finner, we’re committed to making sure you’re completely satisfied with your purchase. Whether it’s a rod or fly line, our generous guarantees and hassle-free returns process ensure you can buy with total confidence.

We even provide pre-paid returns labels for UK customers, so returning an item is quick, easy, and free.

Rod Returns – 1-Year Money Back Guarantee

We’re proud of the quality and performance of our rods. That’s why we offer a 1-year money back guarantee. If you’re not entirely happy with your rod, you can return it within 12 months of purchase for a full refund — no questions asked.

Conditions:

• The rod must be returned in its original condition.

• Refunds are issued to the original payment method.

• Please allow 5 working days for processing after we receive the item.

• Refunds may take 1–2 billing cycles to appear, depending on your payment provider.

Fly Line Returns – 3-Month Money Back Guarantee

All Finner fly lines are covered by a 3-month money back guarantee. Whether it’s a manufacturing defect or accidental damage, you can return your fly line within 3 months of purchase for a full refund.

Conditions:

• The fly line must be returned within 3 months of purchase.

• Refunds are issued to the original payment method.

• Returns are processed within 5 working days after receipt.

• Timing may vary based on your payment provider.

How to Return an Item

We’ve made returns as simple as possible:

1. Contact Us: Email support@finner.co.uk with your order number and reason for return.

2. Receive a Pre-Paid Label: Once approved, we’ll email you a pre-paid returns label.

3. Send the Item Back: Attach the label to your parcel and return it to:

Finner Returns
Home Farm,
Tregeare,
Launceston,
Cornwall,
United Kingdom
PL15 8RD

Return shipping is completely free for UK customers using our pre-paid label.

Faulty or Damaged Goods

If you receive a faulty or damaged product, contact us immediately at support@finner.co.uk. We’ll arrange the return using a pre-paid label and process a refund or exchange once the fault is confirmed.

Please ensure returned items are clean and dry before sending them back.

International Returns

For customers outside the UK:

• Pre-paid returns labels are only available for UK-based customers.

• If you refuse delivery due to customs fees or import duties, we reserve the right to deduct shipping costs from your refund.

Important Information

• Always use the pre-paid tracked delivery service to ensure safe return.

• Refunds will only be made to the original payment method.

• Proof of purchase (order receipt or invoice) is required for all returns.

• If you need assistance, email our support team at support@finner.co.uk.

Need Help?

We’re here to help. Contact us anytime with questions about returns, warranties, or product support.

Tight Lines,
The Finner Team 🎣